Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
instellix Support Portal
  1. instellix Support Portal
  2. instellix Customer Support

instellix Customer Support

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Suggest improvement

    See a place where we can do better? We're all ears.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"35809dc05b36548ee95c52f00d6be3b66d84e6f3_lout","branding":{"id":"4","key":"csp","name":"instellix Customer Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"https://api.media.atlassian.com/file/84869614-7adc-4547-9e27-c7367a44b43a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzcxZmZlYi0wOTg5LTRjMDQtYmYwYi1iNzg0Zjg3YThhNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0ODY5NjE0LTdhZGMtNDU0Ny05ZTI3LWM3MzY3YTQ0YjQzYSI6WyJyZWFkIl19LCJleHAiOjE3ODY5NDUxNDIsIm5iZiI6MTc4Njk0MTYwMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.y1LzJ82oViQFlz1qdogtw37hgyGTJ3EDsrXzQqK-vf0&client=0371ffeb-0989-4c04-bf0b-b784f87a8a4c","theme":{"headerBGColor":"#212832","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3e4857","headerLinkHoverBGColor":"#3e4857","headerBadgeColor":"#3e4857"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the instellix Customer Support Portal","sharedPortalName":"instellix Support Portal","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Nitrobox Kundensupport-Portal","sharedPortalName":"Nitrobox Support Portal","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the instellix Customer Support Portal","sharedPortalName":"instellix Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666973","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/485b0515-15f2-4059-9bad-f84e15468be3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzcxZmZlYi0wOTg5LTRjMDQtYmYwYi1iNzg0Zjg3YThhNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ4NWIwNTE1LTE1ZjItNDA1OS05YmFkLWY4NGUxNTQ2OGJlMyI6WyJyZWFkIl19LCJleHAiOjE3ODY5NDIyMDIsIm5iZiI6MTc4Njk0MTYwMn0.l0P43Sqr6coSOSTLPalWJ1pMRJxRsicgm5GPetMRf0Y&client=0371ffeb-0989-4c04-bf0b-b784f87a8a4c&height=300&mode=fit","bannerMediaApiFileId":"485b0515-15f2-4059-9bad-f84e15468be3","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ccd0d9","topBarTextColor":"#666973","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"csp","projectId":10082,"serviceDeskId":4,"name":"instellix Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"40","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10570,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[12],"key":""},{"id":"39","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10562,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[12],"key":""},{"id":"43","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10556,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[12],"key":""},{"id":"44","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10560,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[12],"key":""},{"id":"37","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10541,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[12],"key":""},{"id":"41","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10548,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"42","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10566,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"45","name":"Submit a complaint","descriptionHtml":"","callToAction":"Submit a complaint","introHtml":"<p>Provide feedback or submit a complaint.</p>","icon":10539,"iconUrl":"https://nitrobox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[37,39,44,43,40],"13":[41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ca5adf8b-8c70-3825-a693-e62e8a1c55e1","appLinkName":"","appLinkUrl":"","spaceKey":"CSP","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSP","serviceDeskId":4,"kbLinkDomainURLs":["https://nitrobox.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzcxZmZlYi0wOTg5LTRjMDQtYmYwYi1iNzg0Zjg3YThhNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTM1MDQyMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY5NDI4MDIsIm5iZiI6MTc4Njk0MTYwMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.imyC2Og501LvnyEVi5iDYYREjaAF4tkNdsAtRIFTWq0","targetCollection":"upload-user-collection-135042016","endpointUrl":"https://api.media.atlassian.com","clientId":"0371ffeb-0989-4c04-bf0b-b784f87a8a4c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"instellix Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://nitrobox.atlassian.net/wiki","kbLinkDomainURLs":["https://nitrobox.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nitrobox","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"35809dc05b36548ee95c52f00d6be3b66d84e6f3_lout","baseUrl":"https://nitrobox.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nitrobox.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0371ffeb-0989-4c04-bf0b-b784f87a8a4c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d63c4700576f4ad88343d7651450ee52","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nitrobox.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}